Bonheur Happiness is an online retail site for individuals. We provide delivery to the United States for physical products, and worldwide for digital products.

Once an order is processed and prepared, it is shipped to the postal address provided by the Buyer during the order process. Products are delivered by postal services or by a specialized provider (depending on the case and/or selected delivery options) (here in after the “Carrier”).

In the event of the Buyer’s absence, the Carrier leaves a notice of delivery in the Buyer’s mailbox. The Buyer must then go to their post office with the notice of delivery to collect their package. However, it is specified that the Buyer is informed that the package is kept by the Carrier for a period of ten (10) days after the first presentation. However, in the frequent case where the Carrier does not leave a notice, it is necessary to track the package via the link we send you for each shipment or by sending an email to customerservice@bonheurhappiness.com to request the information.

Shipping times are calculated from the moment an order is placed to when it is shipped from our distribution center.

Delivery times are calculated from the moment an order is shipped from our distribution center to the delivery to the buyer. Tracking information is available as soon as an order is shipped.

The shipping and delivery times indicated in the table below apply to stock received and stored in a distribution center, as well as orders shipped within the 48 contiguous states of the United States. Delivery times may be longer for the following orders:

• Stock transferred from one distribution center to another.
• Orders shipped to non-contiguous states and territories of the United States, including Alaska, Hawaii, and Puerto Rico.

Delivery Method ⇒ Shipping ⇒Delivery

• Priority ⇒ 1 business day ⇒ 1 business day
• Express ⇒ 1 business day ⇒ 2 business days
• Standard ⇒ 2 business days ⇒ 3 to 5 business days

If the product is out of stock, the order will be fulfilled within a maximum of thirty (30) days from the day following the Buyer’s validation of their order, subject to full payment of their order.

If delivery is not made by the end of this period, the Buyer has the option to cancel their order by contacting customer service at the email address customerservice@bonheurhappiness.com.

Once an order is prepared, it is shipped to the postal address provided by the Buyer at the time of the order.

• Orders paid by credit card, PayPal, are processed within a maximum of two (2) business days, subject to product availability.
• Once shipped, orders are delivered to your home between 3 and 14 business days depending on your location.

Please note that an order is only shipped once payment has been approved.

Weekends and holidays are not considered business days.

If delivery is not made by the end of this period, the Buyer has the option to cancel their order under the conditions provided for in the “Delivery Delay” article below.

In case of exceeding the maximum delivery time of thirty (30) days, the Buyer may exercise their right to cancel the order with the Customer Service.

Upon exercise of the right to cancel, the Seller will refund the full amount paid by the Buyer (including delivery charges), using the payment method used, within a maximum of fourteen (14) days from receipt of the cancellation, and without any other compensation. In case of partial delivery, the delivery can be made in several times, and this right only concerns the remaining undelivered balance of the order.

Any delivery delay must be reported as soon as possible by the Buyer by email to customerservice@bonheurhappiness.com so that the Seller can carry out an investigation with the carrier. The Buyer is informed that the duration of an investigation is random and may be relatively long, as the Seller does not control its realization.

If, during this investigation, the order is found, it is immediately redirected to the delivery location designated at the time of the order.

If, at the end of this investigation, the loss of the order is confirmed, the Seller will, at their own expense, resend the Product(s) to the Buyer. In case of definitive unavailability, the Buyer will be refunded the amounts collected to the bank account or Paypal account debited at the time of the order.

Each delivery is deemed to have been made upon availability of the Product(s) to the Buyer by the carrier. It is the Buyer’s responsibility to immediately verify the conformity and integrity of the dispatched Product(s) upon receipt. Any anomaly/reservation identified at the time of delivery (including late delivery, missing or damaged product) must be reported completely and precisely by the Buyer on the receipt given by the carrier at the time of availability of the Products and/or confirmed by registered letter to the carrier within three (3) days following receipt of the order.

Any such reservation must also be notified as soon as possible to the Seller’s Customer Service.  A copy of the complaint addressed to the carrier must be attached.

We advise our customers to always sign under reserve if the package has been handed over without prior verification.

If any items in your order are incorrect, missing, or damaged during transit to the buyer, you can request compensation by contacting support at the following email address: customerservice@bonheurhappiness.com. To receive compensation, you must provide photographic proof of the damaged, incorrect, or missing items.

When submitting a claim for compensation for an order containing damaged, incorrect, or missing items, you must provide all of the following:

In the case of a damaged item

• A description of the damage
• Images of the entire item, including clear images of the barcode label
• Images of the described damage
• For electronic products such as televisions and printers, images of the serial and model numbers

In the case of an incorrect item

• A description of the difference
• Images of the item received in error, on which the  barcode label, or the LPN sticker, or both are visible, and the difference described
• Images of the model and serial numbers, if available

In the case of a missing item

• Images of the inside of the shipping box or envelope showing the items received, if a unit of multiple units that were shipped in the package is missing
• Images of the empty shipping box, if only one item was shipped in the box
• Images of an empty product packaging, if a product box was received without one or more items of internal content.