At Bonheur Happiness, we do our best to ensure that our product descriptions are as detailed as possible so that you have no surprises upon receiving our products.

For any requests for returns, exchanges, or refunds, please contact our customer service directly at customerservice@bonheurhappiness.com.

We accept returns for any reason! Our return policy is 14 days from the moment you receive your products.

If you are within the 14-day return period, we offer you 3 options:

  1. Exchange your item for a different size/color.

Exchanges are only available for the same style’s size and/or color. Exchanging a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the item you want.

  1. Refund details and vouchers.

By default, the refund method is a voucher. If you would like to receive a refund, please let us know.

Only the final price paid (after any discount) will be refunded.

Discount codes or vouchers cannot be reissued and are not refundable.

  1. Replacement of a wrong or defective item.

We are sincerely sorry! Please send us an email at customerservice@bonheurhappiness.com with the following details:

  • Your order number.
  • The description of the problem (e.g. wrong/defective item).
  • A photo or video.

The produit must be in the same condition as when you received it and must be returned in its original packaging. To initiate a return, please follow these steps:

  1. Send us an email stating the reason for the return of the item(s) at the following email address: customerservice@bonheurhappiness.com.

  2. Within 48 hours, you will receive the merchandise return authorization form.

  3. Insert the Return Authorization Form containing a barcode and a description of the item for the returned products in the return package, next to the items.

  4. Affix the return shipping label to the return package.

Note: Postage is not indicated on the return letter. You are responsible for purchasing and producing the return label.

When a return is received at our distribution center, our employees will examine the condition of the product. If it is considered to be in perfect condition and sellable, we will accept your return and proceed with an exchange or a refund.

Processing a return can take up to 7 days, if you want an exchange: Depending on your country of origin, your exchanged item may take 1-3 weeks to reach you.

In our company, we want our customers to be fully satisfied with their purchases. If, for any reason except digital products, you are not satisfied with your purchase and the product(s) are in perfect condition, we offer a refund within 14 days of receiving your returned product.

To proceed with a refund, please follow these steps:

  1. Contact our customer service at customerservice@bonheurhappiness.com to request a refund.
  2. Once we receive your refund request, we will provide you with instructions on how to return the product.
  3. The returned product must be in its original packaging and in the same condition as when you received it.

Once we receive the returned product, our team will inspect it to ensure it meets the refund criteria. If your refund request is accepted, we will refund you using your original mode of payment within 14 days.

Please note that shipping and handling fees are non-refundable, which may correspond to a maximum of 15% of the order cost. Additionally, we cannot refund products damaged due to misuse or mishandling.

If you have any questions regarding our refund policy, please do not hesitate to contact our customer service. We are Here to Help You!

 
 
In general, refunds are processed within a reasonable timeframe, from a few working days to a few weeks.
 
However, it is important to note that some orders may have longer processing times or require additional documentation before a refund can be issued. It is always a good idea to read the refund policy and terms of service before making a purchase to understand the specific procedures.
 
If you are delayed in receiving your refund, it is recommended that you contact customer service at customerservice@bonheurhappiness.com for assistance. We will be able to inform you of the status of your refund or help you resolve any issues that may be causing the delays.
 
 

At our online store, we strive to offer our customers a hassle-free shopping experience and quick refunds if necessary. However, we understand that issues may arise and refunds may be delayed or missing for various reasons.

If you have not received your refund, we encourage you to check your bank account or contact your financial institution.

If you do not find any information regarding your refund, we suggest that you first check our refund policy and processing times to ensure that enough time has passed for the refund to be processed (processing time usually takes 7 business days). If the refund processing time exceeds our policy, please contact our customer service (customerservice@bonheurhappiness.com) to inquire about the status of your refund.

Our customer service team will strive to provide you with an update on the status of your refund and resolve any issues that may be causing delays. In some cases, refunds may be delayed due to processing times or transit losses, but we will do our best to provide you with a quick solution.

It is important to note that in some cases, refunds may be delayed due to factors beyond our control, such as bank processing times or credit card company policies. If you have any concerns or questions regarding the refund procedure, our customer service team is available to assist you and answer all your questions.

We value our customers greatly and strive to provide them with the best service possible. We will do our utmost to ensure that delayed or missing refunds are resolved in a quick and efficient manner.

For any additional information, please contact customer service at customerservice@bonheurhappiness.com